Terms of Service

Purchasing Products

Process

1. When a customer opens a store page, they can view and choose products by clicking on its featured image.

2. After a customer clicks an item from the main store page, the product's details page will open.

   • On this page, they can review the product's information, images, and more.

   • Here the customer can select different options (like color and size) and choose a quantity.

   • They can click the Add to Cart button to add the product to their cart.

   After they add an item to their cart:

   • A cart notification displays in the top-right of the page.

   • The cart notification shows the number of items in their cart and the total cost.

   • Shopping cart design varies by template.

3. After adding a product to the cart, they can continue shopping or click the cart notification to open the shopping cart. In the shopping cart, they can change the quantity of products or remove products.

   To change the quantity of a product, they can click on the current value in the Quantity field and enter a new value. To delete an item from the cart, the customer can click the X at the far-left of the product.

4. The customer can click Checkout to complete the purchase and pay for your products.

   If all products are removed from the shopping cart, the shopping cart will display a Continue Shopping button.

5. Clicking the Checkout button opens the checkout page, where the customer will enter their billing information (and shipping information for physical products), review their order, and complete their purchase. This section walks through the standard checkout page.

Checkout Page (Protected by SSL)

The checkout page is protected by SSL to keep customers’ credit card data safe and secure.

1 - Customer Information

• The customer enters their email address.

• If you added a newsletter subscription option to checkout, they can check or uncheck this option.

2 - Shipping

The customer enters their shipping address at this step.

• When they start typing an address, the checkout page displays a Google-powered list of autocomplete suggestions. The customer can click on the address they want, and the rest of the form fills out automatically.

After they enter a shipping address, they can choose a shipping option.

3 - Payment

• Next, customers will enter their credit card information and billing address. Depending on their browser, they can also check out with Apple Pay.

4 - Review and Purchase

After the billing, shipping, and payment information are complete, the customer can click Purchase to place their order.

5 - Confirmation

• After clicking Purchase, an Order Confirmed page will display.

• The customer will receive an email confirmation. If the customer purchased a digital product, they'll receive an email with a download link.

How Does Printify Handle Order Related Issues?

Summary: If you have an issue with your order, contact Printify directly within 30 days of product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that support your case. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.

1. Printify does not hold any inventory and does not perform any of the printing itself. Other than issues caused by technical error, we are not responsible for the quality and outcome of Produced Orders. The quality of the production is dependent on the selected Provider. Each Provider has their own tools and procedures and Users are expected to perform their own research when selecting a Provider, as well as submitting Content that satisfies the provided print quality requirements. However, if your order has issues, steps for resolution are outlined below.

2. Printify’s Merchant Support team handles all conflict resolution on behalf of our Providers. Users agree to contact Printify Merchant Support for all conflict resolution. If the Produced Order does not meet User or Customer expectations, Users must first contact Printify Merchant Support within 30 days of product delivery and will not contact the Print Providers. In order to best resolve the matter, the User should provide all relevant materials for Printify to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected. If a User contacts the Provider directly, the User risks account suspension at Printify’s sole discretion

3. Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Provider and the User can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the Customer ordered the wrong size or color, Printify is not responsible and will not offer replacements or refunds. The User is responsible for relaying the correct information from the User’s Customers. Users may adjust the settings for when an Order is sent to production.

4. Orders for products with recently updated artwork go through a Printify Quality Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Printify will send merchants an email explaining the issue and any possible product quality repercussions. If You choose to proceed with the order, or if Printify does not receive a response within 7 days of the email notification, the order will be submitted and You will not be eligible for any replacements or refunds for this order. Orders that don’t meet other criteria of Printify’s Terms of Service or Intellectual Property Policy will be cancelled, and charges refunded.

5. The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Printify’s Merchant Support team. If the Produced Order is lost during Shipment, Printify will investigate and may provide replacements when appropriate.

6. After investigating Your issue, if Printify’s Merchant Support team determines that your Product is faulty, Your Orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our Merchant Support team. Refunds will be issued in the form of credits to Your Printify balance.

7. Printify does not give refunds for orders that have been shipped without tracking until they are verified to be lost.

8. If an order is returned to Printify due to an incorrect address, the User will be contacted by Printify Merchant Support to arrange a reshipment. The User will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after one week if Printify Merchant Support is not provided with a valid address for the reshipment. Reshipment costs include the original shipping cost of the product and a service fee of $4. The service fee covers any Charge On Delivery (C.O.D) fees that we get charged by the fulfillment operator and handling fees.

9. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Printify Merchant Support within 1 week in order to be eligible for a reprint/refund.